Refund and cancellation policy

Last updated: 26 October 2026
Status: Market-consistent baseline — proposed, pending business confirmation.

EvolveGate Software Consulting Co., Ltd. (UBN 24009620, representative Huang Wei-Ming) offers paid programming consulting services. This policy explains how refunds and cancellations work when fees apply.

Distance-selling context

Where engagements are arranged remotely, Taiwan’s Consumer Protection Act provides a seven-day withdrawal (七日猶豫期) for applicable distance contracts. Consulting services that have already been performed with your prior consent may be excluded, consistent with common practice for professional services.

Before work starts

If you cancel before we begin billable work under a signed statement of work, prepaid amounts for unused phases are refunded within 14 business days to the original payment method unless otherwise stated in your contract.

After work has started

Fees for completed milestones, workshops already delivered, or time logged against an agreed daily rate are non-refundable. Partial refunds for unused prepaid blocks may be offered at our discretion when both parties agree to end an engagement early.

Deposits

Project deposits reserve calendar capacity. Deposits are refundable if we cannot start within the agreed window; they are otherwise applied to the first invoice.

How to request a refund

Email info@evolvegate.digital or call +886-2-0000-2204 with your name, invoice reference, and reason. We respond within 5 business days with a decision and timeline.

Chargebacks

Please contact us before initiating a chargeback so we can resolve billing questions directly.

Contact

No. 82, Bade Road, Songshan District, Taipei City, 105, Taiwan.